What to include
State the area, main dental concern, when it started, the person’s mobility or care setting and a suitable time to reply.
What happens next
The provider reviews the message and replies about area, suitability, availability, who may attend, likely scope and fees. More detailed records should use the provider’s secure intake process.
Before booking
Confirm the provider’s legal name, the attending dentist and current registration details, the visit goal, fee items, follow-up and any clinic or hospital referral plan.
Urgent situations
Call 999 or seek urgent medical care for trouble breathing, rapidly spreading facial swelling, uncontrolled bleeding, major trauma or rapid deterioration. Do not wait for a WhatsApp reply.
Home-visit enquiry
Tell us what is happening and where the patient is
Start with the area and main concern. Add the other details only when they are useful.
Add visit and access details (optional)
Keep IC numbers, full medical records, medication lists, payment details and dental photographs out of the first message.
Add the area and main concern to prepare the message.
Before booking: Confirm who will attend, their current registration details, the expected visit scope, fees, follow-up and any clinic or hospital referral plan.
Updated on 2026-08-21.